Cookie & Tracking Policy
Effective Date: March 14, 2024 — Last Updated: June 4, 2026
1. Usage of Cookies
Eldenhall Research LLC uses cookies and similar digital tracking technologies to ensure the security of our platform, verify user identity during the submission process, and maintain session integrity. This policy explains what cookies are, how we use them, and your choices regarding their use.
2. Cookie Consent
When you first visit our website, a cookie consent banner appears at the bottom of the page. You have two options:
- Accept All: Allows all cookies including analytics (Google Analytics GA4). This helps us understand how visitors use our site so we can improve it.
- Necessary Only: Only strictly necessary cookies are used. No analytics or tracking cookies will be set. Google Analytics will not load.
Your preference is saved in your browser's local storage under the key eldenhall_cookie_consent. You can change your preference at any time by clearing your browser data or local storage.
3. Categorization of Cookies
We classify our cookies into the following strict categories based on the ICC UK Cookie Guide:
| Category | Cookie Names | Purpose | Duration | Consent Required? |
|---|---|---|---|---|
| Strictly Necessary | __session, firebase-auth-token | Essential for the secure operation of the website. These include cookies that handle Firebase Authentication tokens and CSRF (Cross-Site Request Forgery) protection. You cannot opt-out of these. | Session | No — Always Active |
| Performance / Analytics | _ga, _ga_DR7LNS07DQ | We use Google Analytics (GA4) to aggregate anonymous usage data (e.g., number of visitors, session duration). This data helps us optimize our server load and UI/UX. No PII (Personally Identifiable Information) is stored. These cookies are only set if you click "Accept All" on the consent banner. | Persistent (2 years) | Yes — Opt-In |
| Functionality | googtrans, eldenhall_chat_greeted, eldenhall_cookie_consent | These remember your choices, such as your preferred language (Google Translate), chat session state, and cookie consent preference, to provide a consistent experience across sessions. | 30 Days / Persistent | No — Essential for UX |
4. How to Change Your Consent
You can withdraw or change your cookie consent at any time:
- Clear local storage: Open your browser's developer tools (F12), go to Application → Local Storage → eldenhallresearch.com, and delete the
eldenhall_cookie_consententry. The consent banner will reappear on your next visit. - Clear all cookies: Use your browser settings to clear cookies for eldenhallresearch.com. This resets all cookie preferences.
5. Managing Your Browser Preferences
Most web browsers automatically accept cookies, but you can modify your browser settings to decline cookies if you prefer. However, this may prevent you from taking full advantage of the website, specifically the Secure Enquiry Portal, which relies on session cookies for data encryption.
To learn more about cookies and how to manage them, visit aboutcookies.org.
6. Third-Party Data Processors
We may allow specific third-party service providers to place cookies on your device for security and payment processing:
- Google (Firebase/Analytics): Infrastructure security and traffic analysis. Analytics cookies are only set with your explicit consent.
- Stripe: Fraud detection and secure payment tokenization. Only activated when you initiate a payment.
7. No Third-Party Advertising Cookies
Eldenhall Research does not use any advertising or marketing cookies. We do not serve ads, sell your data, or allow third-party ad networks to track you on our website. Your browsing activity on our site is never shared with advertisers.