Cookie & Tracking Policy
Effective Date: March 14, 2024
1. Usage of Cookies
Eldenhall Research LLC uses cookies and similar digital tracking technologies to ensure the security of our platform, verify user identity during the submission process, and maintain session integrity. This policy explains what cookies are, how we use them, and your choices regarding their use.
2. Categorization of Cookies
We classify our cookies into the following strict categories based on the ICC UK Cookie Guide:
| Category | Purpose | Duration |
|---|---|---|
| Strictly Necessary | Essential for the secure operation of the website. These include cookies that handle Firebase Authentication tokens and CSRF (Cross-Site Request Forgery) protection. You cannot opt-out of these. | Session |
| Performance / Analytical | We use Google Analytics (GA4) to aggregate anonymous usage data (e.g., number of visitors, session duration). This data helps us optimize our server load and UI/UX. No PII (Personally Identifiable Information) is stored. | Persistent (2 years) |
| Functionality | These remember your choices, such as your preferred region in the "Global Presence" map or chat history state, to provide a consistent experience across sessions. | 30 Days |
3. Managing Your Preferences
Most web browsers automatically accept cookies, but you can modify your browser settings to decline cookies if you prefer. However, this may prevent you from taking full advantage of the website, specifically the Secure Enquiry Portal, which relies on session cookies for data encryption.
To learn more about cookies and how to manage them, visit aboutcookies.org.
4. Third-Party Data Processors
We may allow specific third-party service providers to place cookies on your device for security and payment processing:
- Google (Firebase/Analytics): Infrastructure security and traffic analysis.
- Stripe: Fraud detection and secure payment tokenization.